Refund & Return Policy

At Nuvie, we stand behind the quality of our products and the experience of our customers. We believe that skincare and beauty should be stress-free. If you are not completely satisfied with your purchase, we are here to make it right.

1. The Nuvie 100% Satisfaction Guarantee

We offer a 30-Day "No Questions Asked" Money-Back Guarantee on all orders. If you are not thoroughly impressed with your results or your experience, you have 30 days from the date of delivery to request a full refund.

To initiate a refund: Simply contact our support team at support@getnuvie.com or call +1 (307) 202-9988.

No Return Necessary: In many cases, we may not require you to ship the product back to us to receive your refund. Our goal is to make this process as easy and friction-free as possible for you.

2. Damages and Issues

Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

We will replace damaged items at no additional cost to you.

Please include a photo of the damaged item in your email to speed up the resolution process.

3. Refunds Processing

Once your refund request is approved by our team, you’ll be automatically refunded on your original payment method.

Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund. Typically, you will see the funds returned to your account within 5–10 business days.

4. Subscription Cancellation Policy

We believe in complete transparency and flexibility regarding our subscription services.

Cancel Anytime: You may cancel your subscription at any time without penalty or hidden fees.

How to Cancel: To cancel, pause, or modify your subscription, you can log into your customer portal, or simply email us at support@getnuvie.com or call +1 (307) 202-9988. We will process your cancellation request immediately upon receipt.

Billing: If you cancel before your next renewal date, you will not be charged for the upcoming cycle.

5. Lost or Stolen Packages

If your tracking information states that your package was delivered to your address and you have not received it, please report it to us within 7 days. We will work with the carrier to locate your package or issue a replacement if deemed appropriate.

Contact Information

If you have any questions concerning our return policy, please contact us at:

• Email: support@getnuvie.com

• Phone: +1 (307) 202-9988